Complaints about low-cost carriers surging in Japan
Jiji Press -- Jul 05
Japan's National Consumer Affairs Center called for caution by users of low-cost carriers Thursday following a sharp rise in complaints about their services and urged such airlines to make improvements.

In the year that ended in March, the consumer body's number of consultations related to LCCs more than quadrupled from the previous year to 579.

In many cases, those budget airlines offered no final confirmation screens on their Web sites for reservations, and consumers who completed bookings without final confirmations were forced to pay unexpected charges for changing names and baggage fees.

Source: Jiji Press
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