Isetan Mitsukoshi Holdings Ltd. reopened its flagship Nihonbashi Mitsukoshi department store Wednesday, after a renovation that includes a new first floor designed by architect Kengo Kuma.
The department store operator drastically changed the interior of the first floor of the store’s main building in Chuo Ward, Tokyo, which mainly sells cosmetics and miscellaneous goods.
A customer lounge was newly installed in the building’s fifth floor.
The company will boost its customer service by assigning about 90 employees to work as concierges, helping customers to navigate the building’s many floors and brands.
