Japan Airlines abolishes use of “ladies and gentlemen” in English for sake of sexual minorities
soranews24.com -- Sep 29
Japan’s second-largest airline, Japan Airlines (also known as JAL), has announced a change in its customer service policies that will be taking effect soon.

The change isn’t related to air travel complications caused by the coronavirus pandemic, however, but instead is part of the company’s continuing diversity initiative.

As specified in JAL’s 2014 Diversity Declaration, the carrier aims to provide a welcoming environment for passengers regardless of their gender, age, nationality, ethnicity, religion, disability, or sexual orientation. In the latest measure of the program, JAL is the abolishing the use of the term “ladies and gentlemen” by its flight crews and airport ground staff when addressing passengers in English.

JAL says the change is being made “in order to avoid making sexual minority passengers feel uncomfortable.” Previously, passengers have been addressed as “ladies and gentlemen” not only on JAL’s international flights, but also on within-Japan domestic routes for which English-language announcements were given, generally if non-Japanese travelers were on the passenger list.

Instead of “ladies and gentlemen” JAL travelers can expect to be addressed with “everyone” ( such as “Good afternoon, everyone”) or “all passengers” (“Attention, all passengers”).

No changes are being made to Japanese-language announcements, as in Japanese travelers are already referred to with non-gendered terms such as okyaku-sama (“customers”), mina-sama (“everyone”), or ryokaku no mina-sama (“all passengers”).

JAL will be implementing the change as of October 1. Rival All Nippon Airways/ANA, Japan’s largest airline, has said that it is currently considering a similar change, depending on customer feedback.

News source: soranews24.com
Oct 24
Japan Airlines Co. began offering discounted coronavirus tests to travelers Friday after teaming up with a medical institution in Tokyo, in a bid to ease concerns about infections and encourage customers to travel amid the pandemic. (Kyodo)
Oct 24
The pass costs 12,000 Yen and is valid for 3 consecutive days. Children 6 to 12 are half price. (ONLY in JAPAN)
Oct 24
When a train crossing meets an 18 meter tall Buddha statue 150 meters away, the scene comes together to make a very unique image. (ONLY in JAPAN)
Oct 24
The Tokyo Metropolitan Government launched its own travel subsidy program Friday, offering Tokyoites discounts of ¥5,000 per person for a one-night stay costing ¥6,000 or more at hotels and inns in the capital. ()
Oct 23
The Japanese government is considering an exemption of coronavirus-related quarantine requirements for business travelers entering the country for short stays of up to 72 hours. (NHK)
Oct 23
A coronavirus testing center will open next month at Narita Airport near Tokyo, enabling departing travelers to obtain a negative test result certificate within two hours, the operators said Thursday. (Japan Times)
Oct 23
The mayor of Tokyo's Shibuya Ward has asked people to refrain from coming to the district to celebrate Halloween this year, to prevent spreading of the coronavirus. (NHK)
Oct 22
East Japan Railway Co. said Wednesday it will bring forward last train departure times on 17 lines in the Tokyo metropolitan area by up to some 40 minutes from next spring, as late-night passengers continue to decline amid the coronavirus pandemic. (Kyodo)
Oct 22
More than 10,000 foreigners were denied entry to Japan last year. It was the first time in 12 years that the number has exceeded this figure. (NHK)
Oct 22
Japan is an incomprehensible country for European minds. Even those who have lived there for more than a dozen years cannot solve all its secrets. ( Top10 videosworld)
Oct 21
The Japanese government's "Go To Travel" subsidy campaign covered 25.18 million domestic overnight stays for about two months since its launch through the end of September, the tourist ministry's preliminary figures showed Tuesday. (Kyodo)
Oct 19
The annual Sanja Matsuri festival linked to Asakusa Shrine in central Tokyo was held on a smaller scale on Saturday and Sunday after being postponed since May due to the pandemic. (NHK)
Oct 19
Starting on Oct. 1, the government re-included Tokyo in its Go To Travel campaign, a program subsidizing domestic travel that aims to encourage spending and boost an economy suffering the effects of a global pandemic. (Japan Times)
Oct 19
Ameyoko is Tokyo’s most vibrant market dating back to its black market days following the war. (ONLY in JAPAN)
Oct 17
Renovated sections of Tokyo Metro Co's Ginza Station in the capital's high-end shopping district opened to the public Friday after roughly three years of work, with new features to showcase the luxury and elegance associated with the area. (Japan Today)
Oct 17
A Japanese tourist left stranded for over 200 days at the foot of the ancient Inca ruins of Machu Picchu due to the coronavirus pandemic had the site all to himself when he was finally able to visit this month. (Kyodo)
Oct 17
Japan is moving to gradually reopen its borders to business travellers. ()
Oct 16
Universal Studios Japan in Osaka unveiled to the media a cafe and store based on Nintendo Co.’s popular Super Mario Bros. game series Thursday, the day before its grand opening. (Japan Times)
Oct 16
The US state of Hawaii says it plans to ease coronavirus-related quarantine requirements for visitors from Japan. (NHK)
Oct 15
NHK has learned that Japan's Foreign Ministry is considering lowering the travel alert that has been issued for the entire world due to the coronavirus pandemic. (NHK)