Japan burger chain lets staff work remotely with robots

Nikkei -- Aug 20
Fans of Japan's Mos Burger now can order a meal and have it brought to their table without interacting face-to-face with an employee. But there is more to this month's robotic initiative than meets the eye.

The operator of the robot is not inside the burger shop at the parent company's Tokyo headquarters, or even nearby. In July, the company tested remote service run by a person living hundreds of kilometers away in northern Japan's Akita Prefecture. The operator suffers from a debilitating disease.

Though the pilot program runs only until the end of August, Tokyo-listed Mos Food Services will evaluate the results as one possible solution to an anticipated staff shortage when the pandemic-hit economy reopens.

The OriHime Porter service robot, which features shelves for holding trays, wheels food from the kitchen to table. Customers also can interact with the operators of the robot, introduced in cooperation with local company Ory Laboratory.

In mythology, Orihime is also the name of a star-crossed weaver girl separated from her cowherd lover by the Milky Way.

- Nikkei

ハンバーガーを運ぶロボットが登場です。  オリヒメポーター:「暑いのでたくさん食べて体力つけて下さい」  モスバーガーは遠隔で操作するロボット「オリヒメポーター」がハンバーガーなどを席まで運ぶサービスを28日から実験的に始めます。 - ANNnewsCH