Mizuho hit by system failure despite pledge to improve operations

Kyodo -- Jan 02
Mizuho Bank said Friday it has failed to process some 300 money transfer requests following a temporary system failure the previous day that was its ninth this year.

The trouble occurred despite the bank, a unit of Mizuho Financial Group Inc., having pledged to prevent similar failures after Japan's financial authorities ordered it to improve operations in November.

Customers were unable to make money transfers between banks through Mizuho's internet banking and automated teller machines for about an hour starting around 3:30 p.m. on Thursday. The bank said it had received about 2,700 transaction requests during the period, but could not process them all that day.

The bank attributed the failure to human error in system settings regarding transactions at night and on holidays.

みずほ銀行は、きのう他の銀行宛ての振り込みが一時的にできなくなったシステムトラブルについて、およそ300件の入金手続きが間に合わず、きょう以降の処理になったと発表しました。 顧客に個別に連絡して対応するとしています。 - テレ東BIZ