SoftBank's mobile outage hits swath of Japanese businesses

Dec 07, 2018 | News On Japan

Dec 07, 2018 (Nikkei) - SoftBank's mobile service outage Thursday across much of Japan disrupted operations ranging from flights and trains to amusement parks and logistics companies, illustrating both corporate and consumer dependence on wireless communications networks.

SoftBank phones lost signals at 1:39 p.m., affecting voice and data communication for more than four hours before connections were restored at 6:04 p.m. The outage hit the mobile unit of SoftBank Group ahead of its initial public offering on Dec. 19, which is expected to be one of the largest ever worldwide.

Budget carrier Jetstar Japan delayed seven flights at Narita Airport near Tokyo by as much as 15 minutes. The portable devices used to check plane tickets at the gates go through SoftBank's networks, but the airline was forced to make do with manual checks.

East Japan Railway experienced problems with the transit app Mobile Suica. Riders were unable to purchase shinkansen tickets or first-class seating on conventional trains.

Logistics companies also were affected. At Sagawa Express, part of SG Holdings, drivers could not access collection requests or redelivery information on mobile devices. Drivers were unable to make voice calls on cellphones.

Tokyo Disney Resort, operated by Oriental Land, encountered customers who were unable to display electronic tickets on their smartphones.

The SoftBank service interruptions were linked to software made by Swedish telecom company Ericsson. SoftBank said Thursday that software troubles occurred at Ericsson switching facilities in Tokyo and Osaka.

Typhoon Nos. 28 and 29 Bring High-Wave Risk to Pacific Coast

Typhoon Nos. 28 and 29 are expected to remain well away from Japan, but waves of 3 to 4 meters could reach parts of the country's Pacific coast from around October 10, with Typhoon No. 28 moving west near Minamitorishima at about 40 kilometers per hour as of 6 a.m. on October 8.

Tokyo University Professor Wins Nobel Prize in Chemistry

Tokyo University of Science professor emeritus Kenzo Soai has been awarded this year's Nobel Prize in Chemistry together with French chemist Henri B. Kagan for discoveries that transformed scientists' understanding of how chemical reactions can favor one of two mirror-image forms of a molecule.

US Military Halts All Okinawa Operations for 48 Hours

The US military suspended activities by all forces stationed in Okinawa for 48 hours from noon on October 7, an unusual measure following the arrest of a US Marine in connection with a robbery and murder case that has renewed scrutiny of crimes involving American service members.

Qilin Hacker Detained in Japan

A core member of the international ransomware group Qilin was detained in Japan and handed over to German authorities, according to people familiar with the case, as Japanese companies and institutions face a growing wave of cyberattacks that has exposed nearly 15 million pieces of personal information this month alone.

Year of the Sheep Postcards Arrive in Hokkaido

New Year postcards for 2027 arrived at post offices across Hokkaido on October 6, with designs featuring sheep for the upcoming Year of the Sheep as Japan's traditional New Year card market continues to shrink.

MEDIA CHANNELS

MORE Society NEWS

Woman Who Kept 270 Dogs Pleads Not Guilty to Animal Abuse

A former dog breeder accused of failing to provide veterinary treatment to injured dogs at a facility in Neyagawa, Osaka Prefecture, pleaded not guilty as her trial opened on October 7, saying she had raised the animals with affection.

Twin Brothers Busted Stealing Copper from Shrine Roof

Twin brothers have been arrested on suspicion of stealing copper roofing from a remote shrine in Kochi Prefecture, as police investigate a series of similar thefts reported at about 10 shrines across the prefecture since around September 2025.

Year of the Sheep Postcards Arrive in Hokkaido

TV Talent Dewi Sukarno Fined 200,000 Yen for Assault

The Tokyo District Court on October 6 fined television personality Dewi Sukarno, widely known in Japan as Dewi Fujin, 200,000 yen after finding the 86-year-old guilty of assaulting two women who worked for her agency, including a former manager.

US Marine Suspected of Strangling Woman With Hotel Phone Cord

A 20-year-old US Marine arrested over the robbery and killing of a woman at a hotel in Naha, Okinawa Prefecture, may have strangled her with the cord of a telephone installed in the room, investigators said.

Teen Boys Accused of Beating and Abducting 17-Year-Old

Five boys aged 15 to 17 have been arrested on suspicion of robbing and confining a 17-year-old high school student in Akishima, Tokyo, after allegedly beating him with a baton, taking his cash and forcing him to travel around on motorcycles.

Bar Owner Arrested Over Disposal of Girlfriend's Body in Mountains

A 36-year-old Tokyo bar owner was arrested on October 5 on suspicion of abandoning the body of his 25-year-old girlfriend in a mountainous area of Miyagi Prefecture, with police also investigating whether he was involved in her death.

Danjiri Float Overturns in Osaka, Injuring 11 During Festival

Eleven men were injured when a traditional danjiri festival float overturned while attempting to make a sharp left turn at an intersection in Sakai, Osaka Prefecture, on the evening of October 3, with all victims conscious when transported to hospitals and none suffering life-threatening injuries.

< 2 3 4 5 >