Line adds services from credit scoring to an AI receptionist

Jun 28, 2019 | News On Japan

Jun 28, 2019 (Japan Times) - Line Corp. unveiled new services from credit scoring to an AI-powered robot receptionist, as the operator of Japanâ€™s dominant messaging platform seeks to expand beyond chat.

Line Score will rate users based on information they provide as well as their interaction with other services on the platform. That will determine interest rates and credit limits for a loan service available this summer, executives said Thursday.

The company is trying to move away from an advertising-reliant business model as its user growth plateaus, doubling down on financial services powered by artificial intelligence. The company last year raised Â¥148 billion ($1.4 billion) in a convertible bond sale to help fund that expansion. Yet its shares are trading near their lowest since an initial public offering three years ago, pressured by the prospects of further losses.

â€œLine is no longer just a messenger,â€ co-Chief Executive Officer Shin Jung-ho told a briefing on Thursday. â€œWe are well on our way to becoming the infrastructure to support our users in their daily lives 24 hours a day.â€

Line Score will also be used to generate personalized offers and discounts from partners, including Airbnb and branded-goods rental service Laxus Technologies Inc.

The service will not use any of the messaging or phone call data, which is secured with end-to-end encryption, and will require opt-in by users. Sharing of data with partners will also require explicit approval by users.

The feature was to go live on Thursday in Japan.

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