TOKYO - Lawson, one of Japan’s major convenience store chains, has released its basic policy on combating customer harassment, becoming the first among the top three convenience store operators to do so.
The policy outlines several behaviors classified as customer harassment, including unreasonable demands, physical or verbal abuse, product destruction, and excessive inquiries.
In response to such actions, the company states that it may consult with the police or lawyers and may refuse future entry or transactions with the offenders.
In June, as part of its broader anti-harassment strategy, Lawson revised its rules to allow employees to display names other than their real names on their name tags.
Retailers have been increasingly addressing customer harassment, with department store chain Takashimaya unveiling its own policy last month.
Source: ANN
