Nintendo Japan does not repair users’ console if they are rude to their staff

任天堂 “カスハラ対策”明記「笑顔のためルール作り必要」…SNSでは“法整備”意見も -- Nov 15
Nintendo of Japan has updated their terms and conditions to allow their customer service staff to decline repair requests if they are facing harassment.

An update to Nintendo’s Japanese repair and warranty regulations in October gives its workers certain benefits.

The Japanese company has warned customers that they may no longer be eligible for a product repair or replacement if they are found to have misbehaved with staff.

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This includes cases where a member of staff has been threatened or verbally abused, or where a customer may have been deliberately wasting their time. ...continue reading

Nov 15 (ANNnewsCH) - 客から理不尽な行為を受ける「カスタマーハラスメント」、通称「カスハラ」。  ...continue reading

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