TOKYO - Lawson is introducing a new concept for convenience stores, aiming to enhance operational efficiency through the use of AI-powered digital glasses.
The technology, designed to support staff in real time, was unveiled on October 28th at the "KDDI Summit 2025," a business event focused on exploring the future of digital innovation.
The "AI Glasses" integrate artificial intelligence capable of analyzing images, visualizing workflows, and providing hands-free assistance. By simply asking questions, employees can receive verbal, textual, or visual instructions from the device. For example, when a store clerk asked how to properly slice a pork cutlet, the AI responded, "Cut the tonkatsu into five equal parts, approximately 2 centimeters wide from the right edge."
The system allows businesses to register manuals and procedures in advance so that the AI can deliver responses tailored to specific tasks. It also supports multiple languages, enabling effective communication and knowledge sharing across diverse workforces and contributing to global human resource development.
Equipped with a camera, the glasses record and analyze workplace footage, making it possible to visualize tasks and working hours for efficiency improvements. All video data undergoes mosaic processing to ensure that customer personal information remains protected.
Kenji Komorita from KDDI’s Advanced Technology Division described the AI Glasses as “a new digital transformation tool that converts on-site information into data for AI-based support.” He added that the company hopes the technology will “help improve various operations and address labor shortages.”
Lawson began trial operations using the AI Glasses on October 28th, testing their potential to optimize workflows and enhance collaboration at its stores.
Source: FNN
