Jun 05 (rocketnews24.com) - In response to the flood of complaints over past weeks, Hulu is has decided to put their money where their mouth is when it comes to contrition.
In April of this year, video streaming service Hulu was placed in the care of subsidiary HJ Holdings to handle operations in Japan. Despite this, it was more or less business as usual for the brand for a few months: they changed their url from hulu.jp to the quirky happyon.jp, but that was about it. However, a larger change came on 17 May in the form of a major overhaul of their apps. In some cases an entirely new app needed to be downloaded and installed on certain devices. Really it was a minor inconvenience, but also only the tip of the iceberg for what was to come. Right away complaints were lodged with the new service. Many complained of “videos stopping halfway through,†or “severe lagging,†while some found that their older generation Chromecast or FireTV Sticks were no longer compatible. What stuck in most customers’ craws was the inclusion of High-bandwidth Digital Content Prodection (HDCP). While designed to prevent unauthorized copying or viewing of downloaded video, it also has the nasty side-effect of screwing over unfortunate souls whose televisions, game consoles, or other devices weren’t equipped with HDCP to begin with, thus making Hulu completely unusable.
