News On Japan

Amazon leaves packages at the door, defying Japan's service culture

Dec 06 (Nikkei) - In a country where customer service is a point of pride, Amazon Japan is challenging the status quo by daring to leave packages at the door.

Amazon is aiming to offer the option nationwide next year through Japan's postal service, which operates 24,000 post stations across the country. The company has been testing the service since February in areas where it has its own delivery networks, allowing customers the option to have packages dropped off at their doors or garages.

Most packages in Japan need to be delivered in person, meaning about 20% require multiple attempts. This translates to about 90,000 additional workers a year -- a heavy burden in a nation reeling from labor shortages.

As part of the drop-off service, Japan Post will have deliverers take photos of the packages at their drop-off locations. They will then be sent to recipients through an app or email.

If packages are stolen or damaged after delivery, Amazon will issue a refund or a replacement item. The company will also work to allay customer concerns about drop-off deliveries, like the risk of theft and the visibility of shipping labels.

Amazon Japan wants to start leaving packages at the door across the country next year.

In New York, for example, 90,000 packages reportedly disappear every day, according to the New York Times. People are installing doorbell cameras and larger mailboxes that can fit boxes to prevent theft, while Amazon offers real-time tracking so recipients can be at home when packages arrive.

While drop-off deliveries are common in markets like the U.S. and China, they are still unusual in Japan. In March, Japan Post became the first big shipping company in the country to offer the option. But the service is struggling to gain traction over questions of who would be responsible in case of theft or damages.

News On Japan
POPULAR NEWS

A deepening labor shortage in Japan’s construction industry is beginning to impact homebuyers, with some experiencing delays of more than six months before construction can even begin due to a lack of available carpenters.

From April 1st, a new regulation took effect across Osaka Prefecture requiring all restaurants with a customer seating area larger than 30 square meters to become entirely smoke-free indoors—unless they install a designated smoking room. Establishments violating the rule face fines of up to 50,000 yen, while customers may be fined up to 30,000 yen.

The Imperial Household Agency launched an official YouTube channel on April 1st to introduce the activities of Emperor Naruhito and Empress Masako.

Japan's new fiscal year began on April 1st, with companies across the country holding entrance ceremonies to welcome new employees.

The Japanese government has released an updated damage forecast for a potential Nankai Trough megaquake, estimating that up to 298,000 people could die in the worst-case scenario. This projection reflects a slight reduction from the previous estimate of 332,000 deaths made 13 years ago.

MEDIA CHANNELS
         

MORE Society NEWS

In response to a sharp rise in women soliciting prostitution on the streets of Osaka's Kita entertainment district, police and local authorities implemented countermeasures last year. But how effective have those measures been?

As Japan marks 80 years since the end of World War II, Angelita Oshiro, an 86-year-old second-generation Japanese woman living in Davao on the southern Philippine island of Mindanao, was finally granted the restoration of her long-awaited Japanese citizenship on April 2nd.

Cherry blossoms are now in full bloom. On April 2nd, crowds gathered along the Okawa River in Osaka to enjoy the hanami season. While spring typically lifts spirits, this year’s celebrations come with a pinch.While moods may be rising, so are prices.

A fire broke out on the morning of April 2nd at a farm in Kamishihoro, a town in the Tokachi region of Hokkaido, killing approximately 20 cattle housed in a barn.

A special unit dedicated to investigating "lone offenders"—individuals who commit acts of terrorism without belonging to any specific organization—has been established for the first time in Japan within the Public Security Bureau of the Tokyo Metropolitan Police Department.

The Imperial Household Agency launched an official YouTube channel on April 1st to introduce the activities of Emperor Naruhito and Empress Masako.

Downtown, the popular comedy duo, has stepped down as official ambassadors for the Osaka-Kansai Expo, according to an announcement by the Japan Association for the 2025 World Exposition.

A tour bus carrying over 20 foreign tourists collided with a van inside the Tokiwa Tunnel on the Dōō Expressway on March 31st, sending several people to the hospital.