Web3

AI Offers Solutions for Customer Harassment Using DX Technology

TOKYO, Oct 10 (News On Japan) - In recent years, customer harassment (kasuhara) has become a worsening issue. To address such social challenges, the "docomo Business Forum '24" kicked off on October 10th in Minato Ward, Tokyo.

One standout technology was presented by NTT Communications, which uses generative AI to support operators in real-time. When the AI detects customer harassment, it suggests the most appropriate response based on the situation.

Additionally, if it detects phrases related to harassment, such as "If you can't get back to me, I’ll just come over there myself," the system sends an alert to a supervisor. After the call, the system can also display the user’s stress level and provide a score for the operator's response, contributing to future improvements in operations.

In another booth, a device capable of transmitting one’s movements in real-time was introduced.

By holding a sensor-equipped device powered by next-generation communication infrastructure, the movements of one person can synchronize with another. This tool is expected to become a new communication tool for supporting people with visual impairments or for medical professionals conducting remote training.

A reachable future made possible through DX.

The exhibition runs until October 11th.

Source: FNN

Japan To Set Rules For Higher Tourist Fees

The Ministry of Land, Infrastructure, Transport and Tourism has announced plans to draw up guidelines for the introduction of a so-called dual pricing system that differentiates between foreign visitors and local residents.

Kyoto Raises Lodging Tax as Peak Travel Season Begins

Kyoto City significantly raised its lodging tax from March 1st, increasing the maximum charge per person per night from 1,000 yen to as much as 10,000 yen, in a move aimed at tackling overtourism and funding the preservation of cultural assets, even as questions remain about its impact on visitors and the local economy.

Foreign Visitors and Ex-Rescuer Pull 80-Year-Old Woman From Hakuba Crashed Car

A former emergency responder and foreign tourists worked together to rescue a woman in her 80s who was trapped inside an overturned light vehicle in Hakuba Village, Nagano Prefecture.

Tokyo Metro Begins Touchless Ticket Gate Trial

Tokyo Metro and Toshiba have launched Japan’s first demonstration test allowing passengers to pass through ticket gates without touching them by using their smartphones’ Bluetooth function.

Himeji Castle Hikes Admission Fee for Non-Residents

The admission fee for the World Heritage-listed Himeji Castle in Himeji, Hyogo Prefecture, was revised on March 1st for the first time in 11 years, introducing a dual pricing system that significantly raises costs for visitors from outside the city.

MEDIA CHANNELS

MORE Web3 NEWS

AI Oven Recreates Artisan Technique for Fluffy Baumkuchen

The fluffy “Tomita no Tamago Baumkuchen,” produced at the cafe Yuuhi Terrace in Miyakonojo, Miyazaki Prefecture, has become a local specialty sweet made with locally sourced eggs and ingredients from across Kyushu.

Mysterious AI Startup Akari Soars Past 100 Billion Yen

An AI startup that emerged almost overnight, Akari had long been known only to insiders due to its limited media exposure, but after receiving investment from Mitsubishi Electric at the end of January and seeing its corporate valuation surge past 100 billion yen, the Tokyo-born venture has rapidly positioned itself as a leading unicorn candidate in Japan’s AI sector.

Mizuho To Shift 5,000 Jobs As AI Slashes Back-Office Work

Mizuho Financial Group has decided on a policy to improve operational efficiency through the use of artificial intelligence, aiming to reduce administrative work equivalent to as many as 5,000 employees over the next decade.

Ranking of Most-Watched AI Platforms

An analysis of posts on the creator platform note has produced a ranking of the most talked-about generative AI foundation models, based on a surge in articles about how these tools are being used across industries, with the top spot going to an AI increasingly adopted in education.

AI Agents Poised To Reshape Business

How will AI transform marketing? The answer, according to leading marketer Kazuki Nishiguchi, lies not in marginal efficiency gains but in a dramatic restructuring of business itself, as AI agents move closer to consumers and potentially displace even dominant platforms such as Amazon.

Will AI Strengthen the Kansai Economy?

Business leaders gathered at the 64th Kansai Business Seminar held at the Kyoto International Conference Center on February 5th and 6th to debate pressing issues facing the regional economy—including AI adoption, the legacy of the Osaka–Kansai Expo, and the use of foreign talent—offering a snapshot of where Kansai stands and where it may be headed.

Why Claude Is Beating ChatGPT at Work

Anthropic’s latest Claude rollout is reigniting a familiar fear across Silicon Valley: that AI “agents” will hollow out the software-as-a-service business by replacing subscription tools with a single model that can handle office workflows end to end.

How Users Compare Crypto Platforms Without Falling for Scams

Statistics show that over 12.41 million Japanese people use cryptocurrency. That’s about 15% of the country’s adult population.

< 2 3 4 5 >